Pierce County Coordinated Public Transit – Human Services Transportation Plan

Transpo worked with Pierce County and the Pierce County Coordinated Transportation Coalition (PCCTC) to update the 2007 Coordinated Transportation Plan, which addressed federal planning requirements. A critical goal in developing this plan was providing a forum for citizen and transit user input. Transpo worked alongside Pierce County staff and assisted at community meetings. The plan was focused on increasing ride service for targeted populations, simplifying access to transportation, and improving customer satisfaction. Transpo used GIS to analyze social demographics within the study area. Our research resulted in recommending increased funding for special needs transportation, grouping trips and sharing costs, providing transportation services for senior citizens, and changes in program policies.

Transpo also assisted Pierce County and the PCCTC with evaluating the Adult Day Health Express Pilot Project. The evaluation assessed the costs and benefits associated with the Adult Day Health Express service, and compared it to similar transit services in other communities. The study highlighted the challenges of planning and implementing coordinated human service transportation. The evaluation also served as a report to the Washington State Legislature and PCCTC on the characteristics, lessons learned, and next steps for the program.