Striving to exceed client expectations is our top priority.
To measure success, we frequently request client feedback and have received over 2,400 client responses, with very positive results.
The chart below summarizes client feedback received at project completion. Approximately 98 percent of responses indicate we met expectations, and 84 percent indicate we exceeded them. Most telling is that all responding clients would give us the opportunity to serve them again and would recommend us to others. At Transpo Group, we call that a job well done!
Transpo Group requests client feedback using a web-based tool developed by DesignFacilitator.