Striving to exceed client expectations is our top priority.
To measure success, we frequently request client feedback and have received nearly 2,400 client responses through the fourth quarter of 2011, with very positive results.
The chart below summarizes client feedback received at project completion through the fourth quarter of 2011. Approximately 98 percent of responses indicate we met expectations, and 84 percent indicate we exceeded them. Most telling is that all responding clients would give us the opportunity to serve them again and would recommend us to others. At Transpo Group, we call that a job well done!
Transpo Group requests client feedback using a web-based tool developed by DesignFacilitator.